Support
Support & Helpdesk
Support that extends your team. Open a ticket, view SLAs, get answers.
Remote Helpdesk
L1/L2 support via ticket, email, chat and phone. Direct response to everyday user requests without burdening your internal team.
On-site support
DYG engineers at your premises for installations, repairs, upgrades and cases requiring physical presence in Attica and Thessaloniki.
24/7 Monitoring
Continuous monitoring of servers, cloud services, backups and security alerts. We prevent problems before they become downtime.
Critical incident response
Dedicated P1 incident procedure: immediate team identification, escalation and status updates until the issue is fully resolved.
SLA levels
Clear response and resolution targets for every priority level.
| Priority | Response time | Resolution target |
|---|---|---|
| P1 — Critical | ≤ 15 minutes | 4 hours |
| P2 — High | ≤ 1 hour | 8 hours |
| P3 — Normal | ≤ 4 hours | next business day |
| P4 — Low | next business day | as scheduled |
Frequently asked questions
Open a ticket
Fill in the form and our team will respond according to your category SLA.