The Management of DYG Software aims and commits to:
- Meeting the needs of its customers in every interaction with the company.
- Continuously improving the quality of the products it provides, so that customer needs are met to the greatest possible extent.
- Providing all the resources needed to implement and continually improve the Quality Management System.
- Operating soundly, following faithfully and without deviation all applicable legislation relating to its activities.
The quality policy and quality objectives are defined and fully aligned with the context and strategic direction of the Company. Quality objectives are set and maintained as part of internal control, monitoring and system review processes, with the ultimate aim of increasing customer satisfaction. Growth in sales across all levels of the business, together with maintaining or growing staff, goes hand in hand with high customer satisfaction, the elimination of complaints and of system nonconformities.
Objectives
Within this framework, DYG Software aims to:
- develop and establish simple, flexible operating procedures;
- standardise working methods;
- ensure consistent quality of the products offered;
- develop mechanisms for early prevention and detection of quality problems;
- improve and modernise the company's organisational structures;
- increase customer satisfaction.
DYG Software believes that implementing a Quality Management System in accordance with the international ISO 9001:2015 standard will contribute substantially to achieving the company's objectives.
We firmly believe that quality is achieved through sound organisation and through the analysis, documentation, establishment and application of clear operating procedures, followed faithfully by everyone until the final result is delivered.
We declare that within the company
- Quality guides all of its activities.
- Customers are the ultimate judges of the quality of our products and services.
The Management