DYG (“we”, “us”) respects your privacy. This Privacy Policy explains what data we collect, how we use it, and what rights you have when you interact with dyg.gr or our services.
1. Data controller
The data controller is DYG, based in Athens, Greece. For privacy questions, contact us at [email protected].
2. What data we collect
- Contact data: name, email, phone, company and message you send through our contact or support forms.
- Technical data: IP address, device type, browser, operating system and cookies, as described in our Cookie Policy.
- Contract data: information required to deliver services and issue invoices.
3. Legal basis and purpose
We process your data only when there is a lawful basis: contract performance, compliance with a legal obligation, legitimate interest, or consent where required. Purposes include responding to your enquiries, delivering services, improving the website experience and meeting tax and accounting obligations.
4. Data retention
Contact data is kept for as long as needed to respond to your request and for up to twelve months afterwards. Contract and billing data is retained for as long as required by applicable law.
5. Sharing with third parties
We do not sell or share personal data with third parties for advertising purposes. Data is only shared with trusted subprocessors (e.g. hosting, email and cloud providers) that help us operate, under confidentiality obligations.
6. Your rights
Under GDPR, you have the right to:
- Access your data.
- Rectify inaccurate data.
- Erasure (“right to be forgotten”), where no legal retention obligation exists.
- Restrict processing.
- Object to processing based on legitimate interests.
- Data portability.
To exercise your rights, email [email protected]. You also have the right to lodge a complaint with your local data protection authority.
7. Security
We apply appropriate technical and organisational measures to protect your data from unauthorised access, loss or destruction, including encryption, access controls and regular audits.
8. Changes to this policy
We may update this policy from time to time. The effective date is shown at the top of the page. Please review it periodically.