Case study
A national-scale platform for local government.
When thousands of citizens apply at the same moment for something that matters, the infrastructure has to hold. We designed a system that does not buckle at peak — and is transparent enough for municipalities across Greece to trust its results.
The challenge
EETAA needed a digital platform able to serve applications from citizens across the country, under strict deadlines and with real load windows of only a few days.
- Handling thousands of concurrent applications inside short submission windows.
- Secure data exchange with Greek government registries and tax authorities.
- Full GDPR and e-Government legislation compliance.
- An audit trail for every action, for local government oversight.
- Keeping the internal systems that run the agency's programmes — including ΕΣΠΑ (EU/NSRF) programmes — continuously available.
Our approach
We built admin tooling so EETAA staff can change rules, windows and criteria without a new deployment — with a complete audit trail of every change.
The engagement also covers support for the agency's internal systems: we fix defects, modernise legacy applications, maintain databases and make sure the annual ΕΣΠΑ (EU/NSRF) programme cycles start without surprises.
The results
Concurrent users
Multiple
at peak load, without downtime
Availability
99.95%
over 24 months
Organizations
300+
municipalities across Greece
Compliance
GDPR
full compliance
What continues
The relationship did not end at launch. DYG now supports EETAA's internal systems so the agency can run the programmes it undertakes — including the ΕΣΠΑ (EU/NSRF) programmes — without interruption.
Within that scope we keep developing new programmes, optimising performance and extending integrations with other public bodies.